Consistency is Key in Helping Patriot Growth Insurance Services Grow and Adapt To Fast-Paced HR Needs.<br>
Ascend Provides UKG Experts to Optimize & Improve System Utilization
Success Snapshot
Not Your Average Joe's, navigating HR complexities, found a crucial partner in Ascend. Ascend's UKG Pro experts provided invaluable support and training, quickly empowering the NYAJ's team to master core UKG functions and streamline operations.
Payroll & Benefits Manager, Ebony Cotterell, explains her “WONDERFUL” UKG Pro implementation experience with Ascend’s Experts.
The challenge for Not Your Average Joe’s was clear: a leadership departure early in their UKG Pro (formerly UltiPro) adoption left significant knowledge gaps, compounded by the daily complexities of managing a large, distributed workforce with high turnover. Ascend stepped in as a trusted partner, offering both immediate assistance and a strategic approach to knowledge empowerment. Ascend’s UKG Pro experts provided hands-on support and tailored training sessions, focusing on core system functionality, payroll optimization, and efficient troubleshooting.
Ascend worked closely with the Not Your Average Joe team, offering practical solutions and empowering them with the skills to independently manage their UKG solution. Not Your Average Joe’s success story highlights a remarkable transformation, where Ebony shares how she went from struggling with basic UKG Pro tasks to rapidly gaining the proficiency to not only manage the UKG Pro system effectively but also becoming a proficient UKG Pro user capable of training colleagues. This collaboration with Ascend was instrumental in creating a more knowledgeable, efficient, and self-sufficient HR department.
Ascend proved to be the ideal partner, providing not just an extra pair of hands but also providing crucial knowledge transfer, training and support. The partnership not only enhanced Not Your Average Joe key personnel technical expertise but also fostered personal and professional growth.
About Not Your Average Joe’s: There was no shortage of restaurants when Not Your Average Joe’s first opened in 1994. There was, however, a shortage of great restaurants with reasonable prices in the suburbs. Today, Not Your Average Joe’s boast 25 locations from Nashua, NH to Woodbridge, VA, satisfying a seemingly limitless hunger for creative casual cuisine..
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