Unlock the Full Potential of Your People with Premier UKG Workforce Management Services
Control Your Labor Costs.
Drive Your Operational Efficiency.
Achieve Workforce Optimization with
OUR UKG WFM Experts.
Your workforce is your largest controllable expense. Ascend specializes in configuring and optimizing UKG WFM to ensure accurate pay, maintain regulatory and union compliance, and providing managers with the tools to forecast labor demand and manage employee schedules efficiently. We turn complex items like pay rules, time clocks, and union contracts into streamlined operations.
Transforming your workforce management operations begins with analyzing your unique labor policies, designing precise pay rules and optimized schedules, and committing to continuous system governance and reporting.
Ready to gain tighter control over labor costs and compliance? Partner with Ascend to begin with a WFM Assessment, covering your compliance strategy, technical implementation, and long-term optimization needs.
Your Strategic Partner for Every Stage of the UKG WFM Journey
Your UKG WFM implementation consultant is there to guide you every step of the way. Ascend’s real-world experts have a long history of working with UKG-branded solutions.
From launch and implementation to optimization and training, Ascend is the only partner you’ll ever need.
Worried your new UKG WFM system won’t launch correctly or on time?
Launch Implementation
Time & Attendance, Scheduling, & Absence: Implement your core UKG WFM modules right the first time. This includes configuring complex pay rules, shift differentials, overtime logic, and managing the deployment and integration of physical or virtual time clocks.
Do you lack the internal resources or WFM expertise for a successful project?
Client-Side Support
WFM Project Management: We guide your internal team through defining policies and validating pay rules. We act as an advocate and subject matter expert, specializing in translating labor regulations (e.g., FLSA, state meal/rest break laws) into accurate system configurations.
Underutilizing your WFM system or struggling with complex policy configurations?
Post-Live Optimization
Policy & System Fine-Tuning: After go-live, we assist you with optimizing configurations to close labor gaps, minimizing manual manager overrides, and fine-tuning accrual policies (vacation, sick time) to ensure compliance and improve user adoption.
Looking for dedicated, ongoing WFM guidance and long-term expertise?
Premier Services
Ongoing Long-Term WFM Support. A dedicated Ascend consultant helps you manage annual policy changes, update configurations for new collective bargaining agreements, and continuously improve labor forecasting and scheduling integrity.
Concerned about the accuracy of the critical data hand-off between WFM and Payroll?
WFM Data Integrity
Payroll Data Flow Management: Focus on the critical hand-off of hours and pay codes from WFM to payroll. We audit integration points and review payroll export integrations to ensure your teams run payroll based on a verified, accurate time record.
Ready to move from Workforce Central but need to ensure a flawless migration?
Workforce Central Migration
Full WFC to WFM Transition: Migrate your entire WFC configuration (pay rules, security, devices, interfaces, and historical data) to UKG WFM. We provide end-to-end project management and technical expertise to ensure a smooth transition from WFC to WFM.
“From day one, the Ascend team felt less like a vendor and more like a true partner. Their knowledge of the UKG platform is incredible, but it’s their commitment to understanding our business that makes them an invaluable advisor. We trust them completely.”
Take Charge of UKG WFM for the First Time With Ascend’s Guidance & Supplemental Services
Health Checks & System Optimization
Pay Rule & Compliance Audit: A deep-dive assessment of your existing WFM configuration, specifically focusing on pay rule accuracy, accrual policies, and security roles, for delivering an optimized and clean system foundation.
Design Phase 0 Workshop
Project Scope & Strategy: Your workshop assesses your current state, data readiness, solution and design preparation, and change management road mapping.
Custom End-User & Core Team Training
Manager and Employee Enablement: Personalized training for managers on scheduling, timecard approval, and utilizing WFM analytics. Training for employees can include mobile punching, self-service schedule swaps, and viewing time-off balances, among/and other essential self-service tasks.
Reporting, Dashboards & Labor Analytics
Budget vs. Actual Labor Reporting: Build reports and dashboards to visualize key WFM metrics, such as unbudgeted overtime, absence trends, schedule adherence, and labor utilization rates to inform staffing decisions.
Time Clock & Device Management
Technical Integration: Assistance with the technical setup, testing, and troubleshooting of UKG time clocks (e.g., InTouch devices, biometric readers) and ensuring seamless data transmission to the UKG WFM application.
The Partner of Choice for UKG WFM Consulting & Solutions
The features of the UKG WFM platform are powerful, but its true value is unlocked when strategically applied to your specific business challenges. Here’s how our WFM services turn software capabilities into tangible business outcomes.
Ascend Offers End-to-End Guidance for Your UKG WFM Solutions
System-Driven Compliance
Our consultants are UKG WFM configuration masters. We expertly encode your specific compliance requirements, ensuring your system’s pay rules, accruals, and security act as your primary, system-driven defense against time and payroll errors.
System Efficiency for ROI
We streamline your configurations to cut down on manual processes, and provide the reporting capabilities that empower your team to monitor labor costs, identify trends, and drive their own operational ROI.
Deep Technical Acumen
Expertise in integrating WFM with other core systems (like ERP, POS, and HR) and managing the complexity of various time collection devices.
Trusted by Over 800 Organizations
FROM Enterprise to SMB
Our track record speaks for itself. We are the trusted partner for over 800 clients, including Enterprise, Midmarket, and SMB customers across the United States, Canada, and globally. They choose Ascend because we deliver results, and we are proud to share their stories.
“The Ascend team is knowledgeable, responsive, and confident. They truly understand our implementation and ongoing support needs, and we view them not just as a service provider, but as a trusted advisor.” – Director of HR, Manufacturing
“Working with Ascend accelerated our ROI in ways we didn’t think were possible. Their structured methodology and deep software knowledge made all the difference.” – Project Team, Healthcare
Frequently Asked Questions
Why should we use Ascend to help with our UKG WFM projects?
Launching UKG WFM can feel overwhelming, but our team is here to help you and your organization navigate the process with confidence. At Ascend, we have a deep bench of WFM solution consultants, each bringing a strong background in projects ranging from small to mid-sized companies to large enterprises.
We don’t take a one-size-fits-all approach. Instead, Ascend works closely with your team to understand your needs and challenges, and we share practical solutions that are grounded in experience. Our goal is to make the process smoother by offering guidance you can trust and support you can rely on.
Why should we use Ascend over every other partner?
There are three main reasons why Ascend is your ideal services partner for your UKG implementation needs:
- Deeper UKG WFM Expertise – Our consultants and project managers are more than UKG certified. They possess a broader and deeper knowledge base honed by real-world experience using and implementing UKG products across various industries. Through collaboration and deep subject matter knowledge, our team ensures a solution perfectly aligned with your specific requirements.
- Faster Time to Engagement and Value – Ascend delivers a quicker path to project initiation and user adoption. We minimize the time between project kickoff and your team leveraging UKG, accelerating your organization’s return on investment.
- Unmatched Responsiveness – With a deep bench of experienced consultants, the Ascend team addresses your needs promptly and efficiently. We are your UKG champions, bridging the gap with clear communication minimizing confusion, ensuring you get the most out of your UKG solution, and seeing results quickly.
Why should I use Ascend to help me launch UKG WFM?
Launching UKG successfully requires expertise and planning, which your team may not currently have the time, knowledge or resources to devote to your project. As a Certified UKG Implementation Partner, Ascend has a team of practiced UKG experts whose sole focus is in successfully deploying the entire UKG WFM modules.
Ascend offers personalized and focused support to maximize the potential of your UKG solution while minimizing disruption to your team’s normal operations. Throughout your implementation, Ascend works closely with you to understand your needs and configure UKG to your processes and your organization’s objectives. We also educate and train your team as your Launch progresses to ensure a smooth transition and high user adoption at go-live.
How do we prepare for a UKG WFM launch implementation?
To lay a strong foundation, preparation is key. By being proactive, you’ll be well-positioned for launch success:
Ensure you have a clear understanding of what organizational needs will be impacted, and what business challenges you’ll address in using UKG WFM.
Gather all relevant data from any of your current systems and resources. Evaluate and organize these to aid in a clean transition.
Assemble your internal implementation team and set clear goals and expectations for the project tasks and responsibilities. The team should include key stakeholders from HR, payroll, IT and other impacted departments.
Who from our side needs to be involved during the WFM launch implementation process?
You’ll need involvement from several key groups in your organization to make for a successful UKG implementation:
- Key Stakeholders – This includes HR and payroll leaders, as well as functional managers from departments impacted by deploying UKG (e.g., time and attendance, scheduling, CBA administrators). Their input is crucial for understanding your business needs and configuring the system most effectively.
- IT Staff – IT involvement is essential for system integration, data migration, and ongoing technical support.
- Project Manager or Lead- A dedicated project manager on your team helps facilitate communication, manage decisions, and keep the project on track.
- Executive Sponsor – An executive sponsor provides high-level support, removes hurdles, and ensures the project stays relevant and well-resourced throughout its lifecycle.
By involving these key players from the start, you’ll ensure a smooth implementation that meets your organization’s specific needs
What kind of support can we expect post-implementation?
After your go-live date, Ascend is still there for you with our Post Go-Live and Premier services. We can help you navigate future changes, activate new features, and continuously optimize your UKG system for evolving needs.
Additionally, UKG provides ongoing support through their customer service team. Through UKG you have access to online resources, community forums, and periodic updates to fully leverage the system’s capabilities.
Can Ascend help us configure for unique union rules or complex pay calculations?
Yes. Our WFM consultants specialize in translating even the most intricate collective bargaining agreements and public sector pay codes into accurate and efficient UKG configurations.
How long does a typical WFM implementation take, especially if we have physical time clocks?
The timeline varies based on complexity (number of pay rules, locations, and time clocks), but we use proven methodologies to fast-track testing and device deployment.
We struggle with manager adoption of the scheduling module. How can Ascend help?
We offer targeted training and system re-design workshops to simplify the manager experience, and incorporate change management strategies to drive user adoption. This ensures the system is configured to make schedule creation and timecard approval as fast and intuitive as possible.
Ready to Maximize Your UKG Workforce Management Investment?
Stop settling for an underutilized system that isn’t delivering the value you deserve. It’s time to partner with an expert who can help you unlock the full power of your UKG investment. Let’s work together to build a workforce environment where your people and your business can truly thrive.
Schedule a no-obligation consultation with one of our UKG WFM experts today.