Trust is Attributed to Successful UKG Pro Implementation at Carter Bank
Success Snapshot
SVP, Human Resource Director, Paul Carney, attributes trust as key factor in successful UltiPro implementation and relationship with Ascend.
Carter Bank needed to find a UKG (formerly Ultimate Software) partner that was going to help them avoid pitfalls of implementing a software system like UKG Pro (formerly UltiPro), make sure those issues were avoided upfront, and ensure the system would work for them.
Working on a very short deadline, Carter Bank challenged UKG with a fast implementation timeline and Ascend (formerly HRMS Solutions) was phenomenal in helping Carter Bank deliver their UKG Pro implementation on time.
The level of service from Ascend was incredible. Ascend would not give up until they had the answers to help Carter Bank understand how the UKG system was going to meet their needs.
Mr. Carney said, “We trusted them, they trusted us and that trust helped grow the relationship. Carter Bank & Trust would hire HRMS again in a heartbeat.”
About Carter Bank: As a state-chartered community bank headquartered in Martinsville, Virginia, Catern Bank & Trust has 66 branches and more than 700 employees throughout Virginia and North Carolina. At Carter Bank & Trust, they are driven by a singular purpose: to create opportunities for more people and businesses to prosper. Their commitment lies in building meaningful, trusting relationships to design financial solutions that fit their customers unique needs.
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