When your organization hits the “go-live” milestone with UKG Ready, it’s easy to assume the heavy lifting is done. But the truth is — go-live is just the beginning. To truly maximize the value of your UKG Ready investment, you need a thoughtful post-live strategy that focuses on optimization, user adoption, and continuous improvement.
At Ascend, we’ve supported hundreds of organizations after implementation, and one thing is clear: those that prioritize post support see higher adoption, fewer support tickets, and happier teams. Here’s how.
1. Conducting a UKG Ready System Health Assessment
After go-live, it’s important to evaluate how your UKG Ready system is performing against your original objectives. A UKG Ready system health assessment review in key areas like workflows, security roles, data, reports, dashboard and underused functionality. What we check:
- Are workflows automating the right steps?
- Is the security model supporting compliance?
- Are there dashboards or reports you aren’t using or need to help manage your workforce?
Even well-configured systems need fine-tuning—and catching issues early prevents bigger problems later.
2. Unlocking Optimization & Enhancements
Many companies implement only the minimum required features at go-live to meet timelines. That leaves a huge opportunity to enhance and expand your use of the platform post-launch. Examples of high-impact optimization can include:
- Deploying new modules like Performance, Compensation, or Advanced Scheduling
- Enhancing integrations with 401K providers or ERP systems
- Setting up role-based dashboards and reports for Managers
These aren’t just “nice to have” improvements—they’re how organizations scale efficiently with UKG Ready.
3. Fixing Reporting Gaps and Building Better Dashboards
Reporting is often overlooked during initial setup, but it’s one of the most valuable areas to refine post-live. If you’re still exporting data to Excel, it’s time to revisit your UKG Ready analytics.
We help teams:
- Identify and fix broken or incomplete reports
- Build interactive dashboards for real-time insights
- Train admins and managers on custom reporting tools
You shouldn’t need a developer or IT to get answers from your HCM system!
4. Investing in Ongoing Training & User Adoption
Even the best system will fall flat if users don’t know how to use it well. UKG offers role-based learning journeys, but post-go-live success often requires tailored reinforcement. What works:
- Role-specific training refreshers
- Drop-in Q&A sessions with a consultant
- Microlearning videos focused on UKG Ready modules
Adoption isn’t a one-time event—it’s an ongoing strategy.
5. Staying Ahead with UKG Release Readiness
UKG releases regular product updates, but many organizations miss out on valuable enhancements simply because they don’t have time to review them. Post-live support includes:
- Reviewing “What’s New” in each release
- Updating your configuration to take advantage of new features
- Communicating changes effectively to your users
This ensures you’re not just live—you’re staying current and competitive.
Post Live Is Where the Real ROI Begins
Your UKG Ready investment is just beginning to pay off at go-live. With the right post-live support, you can unlock advanced features, streamline workflows, and drive stronger business outcomes.
Ascend’s post-live support team is ready to help. Whether you need a system audit, custom training, or help navigating the latest release, we’ll meet you where you are and help take your HCM strategy to the next level.
Let’s talk about where you are today—and where UKG Ready can take you.
