# Ascend | Exclusive UKG Services Partner URL: https://www.ascendps.com/ ## Our Services Supporting Your UKG Journey To Its Full Potential ### Launch Implementation Implement your UKG solution right the first time, on time and on budget. Make the most of your initial investment and increase organizational adoption. ### Client-Side Support Designed to advise, guide, and support new customers in a successful launch, we bring practitioner-level experience, industry expertise, and a proven implementation approach. ### Post Live Drive your long-term UKG system success by optimizing utilization, strengthening user adoption, gaining meaningful visibility to data, and supporting organizational change after go-live. ### Premier Dedicated resources focus on your post live needs. They will be your one-stop shop for all things UKG, helping you continuously improve and maximize user adoption. ### Managed Payroll Our certified payroll experts maintain your payroll cycles and schedules, adapt to your organizational needs, offer step-by-step account management, and even bear the burden of payroll administration from start to finish. ## Awards and Recognition - 2024 UKG Partner of the Year - UKG Certified Partner - Great Place To Work Certified - Top Workplace Certified - Inc. 5000 List Member - Raven Intelligence Voice of the Customer Award 2025 ## Client Testimonials "Ascend was by our side the entire time. They were there to support us, answer all our questions quickly and kept us on track to meet our deadlines. Ascend helped us implement new software at a busy time, and they reminded us of all the items we may have overlooked. Their support was impeccable!" - Payroll and Benefits Specialist, Energy "Our Ascend consultant has been great and without her help we would not be able to get through the implementation." - HR Director, Business Services "Our Ascend consultant is doing a FANTASTIC job. We appreciate his insights, his willingness to jump in and help problem solve, pulse check and provide best practice ideas." - HR Manager, Government Contractor "Our Ascend consultant was wonderful to work with. Her expertise with the UKG system was very valuable as we progressed through the system set-up. Her follow up was more than I could ask and helped keep us on schedule for an on-time implementation!" - HR Manager, Food and Beverage HRMS Solutions and ATS Management Consulting, two leading UKG partners, have merged to form Ascend, Inc., one of the largest premier exclusive UKG partners in North America. This brings together over 130 certified consultants and 300+ active projects. --- # UltiPro URL: https://www.ascendps.com/ultipro/ Comprehensive Human Resources, Payroll, Time and Talent Management Solutions. ## Future-Proofing Your Workforce with Ascend ## UNIFIED HR, PAYROLL AND TALENT MANAGEMENT SOLUTIONS Operating with a commitment to always put people first, Ultimate Software's award-winning UltiPro delivers HR, payroll, talent, and time and labor management cloud solutions that seamlessly connect people with the information and tools they need to work smarter. - Build engaging employee experiences - Increase efficiency and improve productivity - Gain insight into your global workforce with robust analytics - Configure the solution to meet the unique needs of your business With all your people data seamlessly connected, you have an accurate and more comprehensive view of your organization. ## COMPREHENSIVE TALENT MANAGEMENT Ultimate's UltiPro talent management solutions help engage your people with ongoing performance management, support for employees' career development, and the right technology to build your talent pipeline. - Identify retention risks and high performers - Leverage a library of helpful coaching tools to engage your workforce - Enable employees to take a direct hand in their career advancement - Set clear expectations and provide real-time feedback - Create flexible and comprehensive succession plans ## POWERFUL, FLEXIBLE PAYROLL SOLUTION When it comes to payroll, employees want their paychecks to be accurate and on time, while HR and payroll professionals need a simple, yet comprehensive solution. Ultimate Software's UltiPro delivers payroll software that is designed to help organizations shape the way their people are compensated with the most flexible, functional payroll engine on the market. It is powerful enough for the most complex pay calculations, flexible enough to fit any business, and simple enough to make managing and understanding payroll easy. --- # UKG Pro Suite Services URL: https://www.ascendps.com/ukg-pro-suite/ # The Ultimate in UKG Pro Suite Services Unlock UKG Pro with the help of dedicated experts who will optimize your system and keep you on the cutting edge. Ascend offers timely UKG Pro customer assistance based on years of experience, execution, and responsive service. ## UKG Pro Suite Service Offerings ### Launch Implementation Implement your UKG solution right the first time, on time and on budget. Make the most of your initial investment and increase organizational adoption. ### Client-Side Designed to advise, guide, and support new customers in a successful launch, we bring practitioner-level experience, industry expertise, and a proven implementation approach. ### Post Live Your UKG implementation goes beyond go-live. Unlock more value with services that boost usage, optimize your system, and drive workforce adoption. ### Premier Services Dedicated resources focus on your post live needs. They will be your one-stop shop for all things UKG, helping you continuously improve and maximize user adoption. ### Managed Payroll Our certified payroll experts maintain your payroll cycles and schedules, adapt to your organizational needs, offer step-by-step account management, and even bear the burden of payroll administration from start to finish. ### Supplemental Services If you have never used UKG, or you were not involved in the UKG implementation until now, Ascend's supplemental services are here for you. ## UKG Pro Suite Supplemental Services ### Health Checks and System Optimization Assess your UKG environment to identify gaps and areas for improvement, analyze system configurations, and develop a plan to confirm the full utilization of your system. ### Integration and Technical Assistance Reliable experts are available for data conversion and extraction, internal and external system integrations, and other technical services. ### Discovery and Design Blueprinting Workshop Our UKG System Analysis and Blueprinting Workshop is intended to identify your desired software design and specific outcomes to meet your company's objectives. ### Custom End-User and Core Team Training Personalized training for your core team and end-users pre- and post go-live. These tailored training services can be delivered remotely or onsite, and include learning materials and job aids. ### BI Reporting and Analytics Visualize your UKG data in reports and dashboards. Our certified Business Intelligence consultants' expertise builds outputs that arm your HR and decision-makers with accurate, timely, and powerful insights. ### UKG Talent Interviewing Ascend offers talent screening services to help evaluate your candidates' UKG skills and experience. ## Key Service Differentiators - Deeper UKG Expertise: Our consultants and project managers possess a broader and deeper knowledge base honed by real-world experience implementing UKG products across various industries. - Faster Time to Engagement and Value: Ascend delivers a quicker path to project initiation and user adoption. Typically, UKG Launch aims to have solutions up and running within 24 weeks. - Unmatched Responsiveness: With a deep bench of experienced consultants, the Ascend team addresses your needs promptly and efficiently. - Award-winning, certified and exclusive partner with over 800 combined years of UKG experience and over 800 customers. --- # UKG Managed Payroll Services URL: https://www.ascendps.com/ukg-managed-payroll/ # Leave Your Payroll to Us Your UKG payroll is in safe hands as we provide accurate and timely payments to your employees. Managing payroll in-house is a time-consuming, error-prone process. This is where Ascend comes in. With our expert-managed payroll services, we handle the complexities for you, ensuring your UKG Pro payroll system operates seamlessly. ## What Are UKG Managed Payroll Services? Ascend's UKG Managed Payroll Services take this burden off your plate. Our certified payroll experts handle everything from maintaining payroll schedules to managing compliance. Key challenges we address: - **An Expansive Workforce**: Distributed teams in the U.S. and Canada bring unique challenges, from varying tax jurisdictions to cross-border compliance. - **Evolving Regulations**: Changing labor laws and tax codes make compliance a moving target. Our team stays ahead of regulatory updates to mitigate risk and maintain payroll accuracy. - **Time and Resource Constraints**: Processing payroll in-house consumes valuable time and energy. Ascend offers end-to-end management, allowing your team to focus on strategic goals instead of administrative tasks. ## What Makes Ascend the Right Choice? ### Extension of Your Payroll Team Ascend can be an integral part of your payroll operations. Our certified payroll professionals step in to shoulder the load and fill critical resource gaps, whether due to planned or unplanned leaves of absence. ### Cost Savings and Payroll Accuracy Outsourcing payroll to Ascend can significantly reduce the expenses and errors often associated with in-house processing. ### Risk Management and Compliance With Ascend's managed services payroll team leading the charge, your employees are paid on time and free from error. With our payroll consultants distributed across the country, your payroll will be administered even in the event of local weather hazards or other unexpected disruptions. ### Distributed Team for Business Continuity With multiple certified professionals spread across different regions, Ascend has established critical redundancy to safeguard your payroll operations. ## Ascend's UKG Managed Payroll Services - Payroll Administration - Pre-Processing Audit - Gross-to-Net Processing - Direct Deposit Distribution - Garnishment Processing - Payroll Tax Filing and Deduction Support - Payroll, Labor, and G/L Reporting - Year-End Processing - Employee Payroll Inquiries --- # UKG Training Services URL: https://www.ascendps.com/ukg-training-services/ # Train Your Team and Transform Your Business An Investment in UKG Training Services is an Investment in Your Team's Success You have invested enormous amounts into your Human Capital Management (HCM) and Workforce Management (WFM) platforms, but are you getting the most out of it? According to the latest data, 362,000 companies spent $34.3 billion on HCM solutions over the past 12 months. Approximately half of all IT investments do not deliver ROI because organizations do not use applications to their fullest potential. ## Common Challenges That Limit Your UKG System's ROI ### Low User Adoption Despite a release to big fanfare, employees often slide back to the processes they know. Without proper UKG product training, your software is nothing but an expensive obstacle rather than something that is driving results. ### Inefficient Internal Support Team members do not know what to do, and so HR and payroll are spending an enormous amount of time answering how-to questions. ### Inaccurate Data When users do not know how a system works, data entry suffers. This can lead to inefficiencies or inconsistencies, but it usually ends up in data being just plain wrong. ### New Hire and Manager Confusion New hires, managers, and administrators may not have the same knowledge or training, leading to errors and frustration. ## A Better Approach: Strategic Enablement At Ascend, we deploy what is known as strategic enablement, which adapts training to your organization and your workflows. ### Building Foundational Knowledge With UKG Training The UKG University is designed as the beginning of building up your knowledge base. Foundational training covers: - What the UKG solution is - How it works - Navigation essentials - Key product features ### Helping Your Team Ascend Through Strategic Enablement Standard UKG courses show you the how but do not show you the why. Bridging this gap means showing how to harness the power of UKG to solve complex business processes unique to your data and your people. Issues that standard training often fails to address: - Intricate approval workflows - Multi-step onboarding - Complex payroll functions - Advanced scheduling and time management In practice, Ascend's strategic enablement training is: - Data-Driven Confidence: Guiding your team through tasks to bolster their accuracy and reduce errors. - Process-Focused Education: Sessions built around use cases relevant to your actual business processes. - Role-Based Training: Tailored to the specific responsibilities of each team member. - Flexible Delivery: Available remotely, on-site, or in hybrid format. --- # Expert-Led UKG Ready Implementation and Optimization Services URL: https://www.ascendps.com/ukg-ready-services/ # Expert-Led UKG Ready Implementation and Optimization Services Your UKG Ready investment is significant. Ascend's exclusive focus and certified consultants ensure you maximize value, eliminate implementation pitfalls, and achieve a seamless launch and deployment. ## A Powerful Platform for Growing Organizations UKG Ready brings together payroll, HR, time tracking, and attendance management specifically for small and medium-sized businesses. UKG Ready is designed to scale efficiently alongside your business through high-speed deployment, flexibility, and cost-effectiveness. ## Your Strategic Partner for Every Stage of the UKG Ready Journey ### Launch Implementation Our fully trained experts are certified in all UKG Ready services. By analyzing your current status and which features, functionality, and integrations will boost your current setup, Ascend can provide timely support for all your needs. ### Client-Side Support Designed to advise, guide, and support new customers in a successful launch, we bring practitioner-level experience, industry expertise, and a proven implementation approach. ### Post-Live Your UKG Ready implementation goes beyond go-live. Unlock more value with services that boost usage, optimize your system, and drive workforce adoption. ### Premier Services Dedicated resources focus on your post live needs. They will be your one-stop shop for all things UKG Ready, helping you continuously improve and maximize user adoption. ### Managed Payroll Our certified payroll experts maintain your payroll cycles and schedules, adapt to your organizational needs, and bear the burden of payroll administration from start to finish. ### Training and Knowledge Transfer Move beyond generic training with personalized programs that boost employee morale and drive UKG buy-in. Choose remote, on-site, or hybrid options. ## Supplemental Services - Health Checks and System Optimization - Discovery and Design Blueprinting Workshop - Custom End-User and Core Team Training - Reporting and Analytics - UKG Talent Interviewing --- # UKG Premier Services URL: https://www.ascendps.com/ukg-premier-services/ # Achieve More with UKG Premier Services Your organization deserves more than just a great tool - it deserves a strategy for success. Ascend's UKG Premier Services unlock the full value of your UKG system by offering expert guidance, hands-on support, and tailored solutions that drive results. With a certified UKG consultant at your side, you will have access to personalized UKG help designed to meet the unique needs of your business. From UKG implementation to proactive system monitoring, our team delivers UKG support and consulting services that ensure your system works as hard as you do. ## Understanding Your UKG Needs ### Navigating the UKG Ecosystem UKG offers a comprehensive suite of solutions that integrate workforce management, HCM, and payroll capabilities. The UKG Pro platform delivers advanced HR tools to streamline operations, while UKG Workforce Management offers precise scheduling and time tracking. UKG Ready helps small to mid-sized businesses optimize HR processes. ### Common Implementation Hurdles When implementing a UKG solution, organizations often face challenges such as data migration issues, integrating systems across departments, and navigating the complexities of configuring the system to meet unique business needs. ### Time and Talent at Your Service Having the right talent by your side is crucial. With Ascend's Premier Services, your organization gets more than just UKG support. You will have a dedicated UKG consultant who becomes intimately familiar with your system and provides ongoing support. ## Ascend's Premier Services As an exclusive UKG partner, Ascend offers more than just solutions. We deliver an unmatched partnership built on years of experience, certified expertise, and a genuine commitment to your organization's success. With over 120 certified consultants and deep experience across UKG Pro, UKG Workforce Management, and UKG Ready, Ascend is the strategic partner you can count on for ongoing support and lasting results. ### Premier Service Offerings - Certified Expert-Level UKG Resource: Get direct access to a consultant who is a UKG expert. - Dedicated and Responsive Point of Contact: Your dedicated UKG consultant will be your trusted advisor, always available to address issues, answer questions, and help you implement system changes. - Continual Best Practice Recommendations: Ongoing best practice recommendations tailored to your business's goals. - Ongoing System Optimization Assurance: Continuous system improvements along with best practices recommendations. - Broad Services for All UKG Solutions: Whether you are using UKG Pro, UKG Workforce Management, or UKG Ready, Premier Services cover all aspects of your UKG solutions. - Proactively Define and Extend UKG Adoption: Our consultants will help you expand the use of your UKG system throughout your organization. --- # UKG Workforce Management Services and Consulting URL: https://www.ascendps.com/ukg-wfm-services/ # Unlock the Full Potential of Your People with Premier UKG Workforce Management Services Control Your Labor Costs. Drive Your Operational Efficiency. Achieve Workforce Optimization with our UKG WFM Experts. Your workforce is your largest controllable expense. Ascend specializes in configuring and optimizing UKG WFM to ensure accurate pay, maintain regulatory and union compliance, and providing managers with the tools to forecast labor demand and manage employee schedules efficiently. We turn complex items like pay rules, time clocks, and union contracts into streamlined operations. ## Your Strategic Partner for Every Stage of the UKG WFM Journey ### Launch Implementation Time and Attendance, Scheduling, and Absence: Implement your core UKG WFM modules right the first time. This includes configuring complex pay rules, shift differentials, overtime logic, and managing the deployment and integration of physical or virtual time clocks. ### Client-Side Support WFM Project Management: We guide your internal team through defining policies and validating pay rules. We act as an advocate and subject matter expert, specializing in translating labor regulations (e.g., FLSA, state meal/rest break laws) into accurate system configurations. ### Post-Live Optimization Policy and System Fine-Tuning: After go-live, we assist you with optimizing configurations to close labor gaps, minimizing manual manager overrides, and fine-tuning accrual policies (vacation, sick time) to ensure compliance and improve user adoption. ### Premier Services Ongoing Long-Term WFM Support: A dedicated Ascend consultant helps you manage annual policy changes, update configurations for new collective bargaining agreements, and continuously improve labor forecasting and scheduling integrity. ### WFM Data Integrity Payroll Data Flow Management: Focus on the critical hand-off of hours and pay codes from WFM to payroll. We audit integration points and review payroll export integrations. ### Workforce Central Migration Full WFC to WFM Transition: Migrate your entire WFC configuration (pay rules, security, devices, interfaces, and historical data) to UKG WFM. ## Guidance and Supplemental Services - Health Checks and System Optimization: Pay Rule and Compliance Audit - Design Phase 0 Workshop: Project Scope and Strategy - Custom End-User and Core Team Training: Manager and Employee Enablement - Budget vs. Actual Labor Reporting ## Ascend WFM Expertise Our consultants are UKG WFM configuration masters. We expertly encode your specific compliance requirements, ensuring your system's pay rules, accruals, and security act as your primary, system-driven defense against time and payroll errors. Client testimonial: "From day one, the Ascend team felt less like a vendor and more like a true partner. Their knowledge of the UKG platform is incredible, but it is their commitment to understanding our business that makes them an invaluable advisor. We trust them completely." We are the trusted partner for over 800 clients, including Enterprise, Midmarket, and SMB customers across the United States, Canada, and globally. --- # UKG Launch Implementation Service URL: https://www.ascendps.com/ukg-launch-implementation-service/ # Leading Your Launch Expertly and Efficiently Ensure a Timely and Successful UKG Deployment. ## What Are Implementation/Launch Services? Our team of certified consultants, a proven and collaborative methodology, and a premier service delivery approach offers clients a better UKG launch implementation experience. Our dedicated consultants possess domain experience in human resources and payroll, certified application knowledge, project management proficiency, and software implementation expertise. We truly listen to our clients, paying attention to the little details as well as the big picture. ## Why Invest in Implementation/Launch Services? ### Benefit from Our Experience Ascend removes the guesswork with the experience of hundreds of successful UKG deployments and a consistent record of exceeding customer expectations. For over two decades we have done it for others. ### Our Time Becomes Your Time Ascend will help you prioritize what is important, set realistic timelines, and optimize your time with the addition of our time and resources. ### Maintain Project Focus Ascend leads your launch with dedicated resources whose sole focus is your UKG project. This ensures the solution is properly configured, field tested and deployed on time. ## Implementation Launch Service Offerings - Project Management: Project scheduling, tracking milestones, developing test and contingency plans, managing resources. - Core Team Orientation: Understanding of UKG system capabilities and functionality before deciding on specific configuration. - Analysis and Planning: System design analysis and blueprinting workshop to identify desired software design and specific outcomes. - System Configuration Services: Configuration of UKG to your specific business requirements, processes, and workflows. - Data Conversion: Support for migrating your existing HR and payroll data into the UKG system. - Testing and Validation: Comprehensive testing of system configurations before go-live. - End-User Training: Training for your team members so they are prepared and confident when the system goes live. - Go-Live Support: On-site or remote support during your go-live weekend and stabilization period. --- # UKG Client-Side Services URL: https://www.ascendps.com/ukg-client-side/ # Your UKG Implementation Advantage Supplemental assistance guides your project team through your UKG implementation. ## What Are Client-Side Services? Our Client-Side services are designed to advise, guide and support new UKG customers in the successful launch of their UKG solution. We partner with your team bringing practitioner-level experience, industry expertise, and a proven implementation approach to your UKG launch. We advocate on your behalf, protect your interests, and ensure that you have an appropriate strategy, plan, and resources for taking your UKG system live. ## Client-Side Service Offerings - Implementation Guidance and Support - Discovery and Blueprint Design Workshop - Dedicated Launch Liaison - Data Conversion - UAT (User Acceptance Testing) - Readiness Assessment - Go-Live Stabilization Support - Change Management - Tailored Team Training - Managed Ongoing Premier Support ## Why Client-Side Services? ### Authority and Assurance We are an experienced UKG partner who understands your needs, the UKG solution, and the UKG implementation process. Our goal is to chart and navigate your organization through every phase of your launch project. We interact with your UKG project team to ensure the gap is closed between what you want and what is delivered. We are constantly providing best practice insights, application guidance, and technical assistance to aid in your UKG deployment. ### Attention and Adoption Recognizing that your department cannot stop its daily tasks and responsibilities, Ascend is laser-focused on keeping your project on track, your team on task and your launch a success. Preparing organizations and end-users for change is a critical factor for implementation success. We will help communicate your deployment plan, educate and train your team, and build an effective user adoption strategy. ### Agile and Adaptive No matter the size of your organization, software implementation is a challenging undertaking. Ascend brings agility and adaptability to your project, adjusting our approach as your needs evolve throughout the implementation process. --- # UKG Reporting Services URL: https://www.ascendps.com/ukg-reporting-services/ # UKG Reporting Services Business Intelligence Design, Dashboard Development and Personalized Reporting UKG Reports, Dashboards and Analytics are designed to empower organizations to better manage their business, accelerate and improve results-driven decision making, gain actionable insight into their workforce and ultimately increase operational efficiency. However, this is easier said than done. Preparing your data for accurate analysis and then building UKG reports from these data models can be a daunting task. The Ascend Team of Certified BI Consultants and Cognos Experts are here to help with our comprehensive suite of UKG Reporting Services. ## UKG Reporting Services ### BI Design and Standard Report Optimization Based on your requirements, our certified BI consultants and Cognos experts can quickly modify your daily out-of-the-box reports for a fraction of the price or build you brand new custom reports. ### UKG Report Training Interactive learning sessions designed for one or multiple attendees. Our one-on-one personalized instructional approach is based on client skill-level and functional area of need. ### Pre-Built UKG Reports Ascend has an extensive library of pre-built and highly requested reports that can easily be tailored to your specifications and delivered into your UKG system. ### Point-in-Time Reporting Leverage BI reporting to look at your UKG Pro data as of an exact point-in-time or a specified effective-date. These date-driven reports enable you to look at both historical and current data. --- # UKG Post Go-Live Support URL: https://www.ascendps.com/ukg-post-go-live/ # You're Live on UKG - Now What? The UKG implementation journey does not stop after initial deployment, so set a course for optimal utilization. ## What Are Post Live Services? Go-Live might be the end of the initial UKG deployment, but it is only the beginning of your UKG journey. UKG solutions are powerful and comprehensive, but most organizations only use a fraction of their features. After Launch, it is time to develop an optimization strategy to extract maximum value from your investment. Post Live Services provide continuous system improvements for maximum user adoption and manage your most valuable asset - your people. ## Why Post Live Services? ### Post Live Services Tackle Unfinished Business How far did you veer from your original implementation plan? Did you compromise functionality to meet deadlines? Were all functional areas configured or are there remaining capabilities yet to deploy? Have your business processes evolved and, if so, has your system evolved with them? Acquired a new business or developed requirements not previously identified? Hired new team members that need training on system fundamentals? Now that you are live with UKG, it is time to fine-tune and explore what is possible. ### Feel Like You Do Not Know What You Do Not Know? It is a very common feeling as your team wants to take advantage of all the features and functionality your UKG solution offers. Post Live Services bring ongoing expertise to help your team identify and leverage capabilities you may not be aware of. ## Post Live Service Offerings - System Optimization - Additional Module Configuration - Integration Development - Custom Reporting and Analytics - User Training and Adoption Programs - Business Process Reviews - Health Assessments - Change Management Support --- # UKG Health Assessment Services URL: https://www.ascendps.com/ukg-health-assessment-services/ # UKG Health Assessment Services Assess, Optimize, and Elevate Your UKG Solution Are you looking for a resource to assess your current UKG configuration and offer targeted short, mid, and long-term recommendations to optimize your system? Our UKG Health Assessment Services check your system's well-being from an application configuration and process improvement perspective. The assessment provides valuable guidance on how to enhance the utilization of your UKG system, driving higher adoption and better return from your original investment. Our team of experienced consultants can evaluate your UKG application to determine areas for improvement, identify unleveraged functionality and offer worthwhile recommendations. We work with you to develop a system improvement action plan based on your unique needs and our findings. ## UKG Health Assessment Services Include - Optimize System Performance - Enhance User Adoption - Proactively Identify System Issues - Ensure Regulatory Compliance - Discover Unleveraged Functionality - Implement Acquired Modules ## Importance of a UKG Health Assessment ### System Performance Optimization A UKG Health Assessment identifies performance bottlenecks and optimization opportunities, ensuring your system remains efficient and responsive. ### User Adoption Enhancement The assessment evaluates current adoption levels and identifies barriers preventing employees from fully utilizing the system. ### Proactive Issue Identification By identifying potential issues before they escalate into major problems, a health assessment helps your organization avoid costly disruptions and downtime. ### Compliance Assurance A health assessment reviews your system's configurations against current regulatory requirements. ### Unleveraged Functionality Discovery Many organizations are unaware of features and modules included in their UKG subscription that they are not currently using. --- # UKG Strategic Services URL: https://www.ascendps.com/ukg-strategic-services/ # Reach UKG Full Potential with UKG Strategic Services Realize Your UKG Vision and Get Results ## What are Strategic Services? Ascend's UKG Strategic Services expert team provides tailored guidance from planning and implementation to end-user training and optimization. Our Change Management practitioners help navigate changes associated with a new UKG Implementation, or existing UKG installation. They help you assess your team's current state and future goals to help prepare, equip and support you through the implementation process. ## Why Choose Strategic Services from Ascend? ### Certified Expertise, Experience, Efficiency, Advisory Our team leverages years of experience and proven methods that help you optimize your processes, drive efficiencies, address workforce management challenges for a better UKG experience. ### Change Management Effective change management is critical to the success of any UKG implementation or optimization initiative. Our practitioners help your organization navigate the human side of change. ### Tailored Training Programs We design and deliver training programs customized to your organization's specific UKG configuration, workflows, and user roles. ### HCM Advisory and Vendor Evaluation For organizations evaluating HR technology options, Ascend provides objective advisory services to help you assess vendors, define requirements, and make informed decisions about your HCM strategy. --- # About Us URL: https://www.ascendps.com/about-us/ # About Us An Exclusive UKG Partner Offering Premier Implementation Services for UKG Pro, UKG Workforce Management, and UKG Ready ## Our Vision To be the UKG Service Partner of choice, inspire our teams and deliver unparalleled experiences through a comprehensive portfolio of UKG Services. ## Our Mission Empower our clients to fully leverage their UKG platform while fostering an environment where our employees can achieve their greatest potential. ## Our Culture At Ascend, we provide a collaborative work environment allowing our team members to leverage their knowledge and expertise to successfully perform their job, support each other, and thrive professionally. Believing in the idea that team members can be productive no matter when or where they perform their work, Ascend also encourages work-life flexibility. We embrace the concept of individual ownership and collective responsibility for the health of the organization. Built upon a foundation of trust, our culture empowers team members with decision-making authority focused on the best interests of our clients and our business. ## Awards and Recognition Every accolade is a testament to our employees, our quality of work, and our company culture. - Great Place To Work Certified - 10 consecutive years - Fortune Best Small Workplaces - Ranked No. 9 (2025) - Fortune Best Workplaces in Consulting and Professional Services - Ranked No. 13 (2025) - Colorado Top Workplace - Third consecutive year (2025) - UKG Partner of the Year - 2024 - Inc. 5000 - Second consecutive year, ranked No. 866 (2025) - Raven Intelligence Voice of the Customer Award - 2025 ## Client Testimonials "Ascend was by our side the entire time. They were there to support us, answer all our questions quickly and kept us on track to meet our deadlines. Ascend helped us implement new software at a busy time, and they reminded us of all the items we may have overlooked. Their support was impeccable!" - Payroll and Benefits Specialist, Energy "Our Ascend consultant has been great and without her help we would not be able to get through the implementation." - HR Director, Business Services "Our Ascend consultant is doing a FANTASTIC job. We appreciate his insights, his willingness to jump in and help problem solve, pulse check and provide best practice ideas." - HR Manager, Government Contractor "Our Ascend consultant was wonderful to work with. Her expertise with the UKG system was very valuable as we progressed through the system set-up. Her follow up was more than I could ask and helped keep us on schedule for an on-time implementation!" - HR Manager, Food and Beverage --- # Ascend Customers Experience Success URL: https://www.ascendps.com/success-stories/ # Ascend Customers Experience Success This page serves as the index for Ascend's client success stories, showcasing outcomes across UKG implementation, client-side services, premier post-live support, managed payroll, and system optimization engagements. ## Featured Success Stories - Building a Scalable HR Ecosystem with UKG and Ascend Partnership - Student Transportation of America built a scalable HR ecosystem with UKG and Ascend, improving integrations, data accuracy, and workforce analytics. - Ascend's UKG Premier Services Continuously Supports Rapidly Growing Business - Consistency is Key in Helping Patriot Growth Insurance Services Grow and Adapt To Fast-Paced HR Needs. - Sagora Senior Living Partners with Ascend for Ongoing UKG Assistance - UKG Premier Services identified opportunities for optimization, assessed areas for improvement and enriched Sagora's HCM project team effectiveness. - Ascend Premier Services are a Sure Thing for Trusted and Reliable UKG Post Go-Live Results - Premier resort and casino destination Gila River Resorts and Casino receives ongoing UKG post go-live support. - Ascend's UKG Client-Side Services Helped with Successful Implementation - ONE Health Ohio's UKG implementation was made possible by the dedication of Ascend Client-Side Service resources. - Ultimate Side-by-Side UKG Partnership Success - Target Hospitality felt and formed a true UKG partnership with Ascend for a smooth, timely and efficient UKG Pro implementation. --- # Building a Scalable HR Ecosystem with UKG and Ascend Partnership URL: https://www.ascendps.com/stories/ukg-and-ascend-partnership/ # Building a Scalable HR Ecosystem with UKG and Ascend Partnership Learn how Student Transportation of America built a scalable HR ecosystem with UKG and Ascend, improving integrations, data accuracy, and workforce analytics. In this edition of Beyond the Review, Bonnie Tinder, Founder and CEO of Raven Intelligence, speaks with Mike Marra, Senior Vice President of Systems and Analytics at STA. They explore how the partnership with Ascend served as the critical bridge between platform potential and operational reality, turning a complex UKG implementation into a robust foundation for long-term growth. ## How Student Transportation of America Built a Scalable Integrated HR Ecosystem For Student Transportation of America (STA), managing a North American workforce of over 20,000 requires a digital infrastructure that functions as a dependable backbone for daily operations across hundreds of decentralized locations. When STA transitioned to UKG in 2020, the objective was to move beyond basic utility toward a frictionless experience. STA recognized that to build a truly scalable future, they needed a partner capable of challenging legacy assumptions and navigating the technical nuances of a complex integration. ## Setting STA Up for Success STA's UKG go-live happened in 2020, right as the pandemic hit, a timing that would challenge even the most experienced teams. Marra served as the project manager for the implementation, and while a large HCM project is never zero stress, STA's experience with Ascend landed as close to that as possible under the circumstances. A key reason: Ascend brought a level of care, accountability, and hands-on leadership that stood out compared to other implementation partners STA had worked with. The Ascend team demonstrated deep technical knowledge of UKG and an equally deep commitment to understanding STA's unique operational challenges. The partnership enabled STA to build a data infrastructure that could support a workforce distributed across hundreds of locations, with the flexibility to scale as the organization grew through acquisitions and operational expansion. --- # Ultimate Side-by-Side UKG Partnership Success URL: https://www.ascendps.com/stories/ukg-partnership/ # Ultimate Side-by-Side UKG Partnership Success Target Hospitality felt and formed a true UKG partnership with Ascend for a smooth, timely and efficient UKG Pro implementation. VP of Human Resources, Margarita Salazar, describes working side-by-side with Ascend for a smooth, timely and efficient UKG Pro implementation. Target Hospitality felt and formed a true partnership with Ascend (formerly HRMS) for a smooth, timely and efficient UKG implementation. Recommended by UKG, Ascend worked side-by-side with the Target Hospitality team to navigate the implementation waters of an intuitive and progressive HCM suite to ensure project goals and objectives were achieved. The partnership between Target Hospitality and Ascend was one based on transparency, collaboration, and mutual respect. With them every step of the way, the Ascend consultant ensured all implementation questions were answered, project deadlines were met, and all project requirements were delivered to kick-off the UKG solution in a timely and successful manner. When the Ascend consultant walked through the door, Margarita shared she had a "feeling of relief" - a testament to the confidence Ascend's expertise and approach inspires in clients from the very first engagement. About Target Hospitality: Founded in 1978 and operating globally, Target Hospitality is the largest provider of turnkey accommodations and integrated hospitality services in the United States. --- # Ascend's UKG Client-Side Services Helped with Successful Implementation URL: https://www.ascendps.com/stories/ukg-client-side-services-helped/ # Ascend's UKG Client-Side Services Helped with Successful Implementation ONE Health Ohio's UKG implementation was made possible by the dedication of Ascend Client-Side Service resources, who were always available to provide invaluable support and expertise. Denise Moore, Payroll Supervisor, discusses how Ascend's UKG Client-Side Services helped ONE Health Ohio work through the expected and unexpected transitions for a successful implementation. Even with some prior HR systems implementations experience, transitioning to a new HCM can be daunting for any HR team. Ascend (formerly HRMS) helped ONE Health Ohio move to UKG, putting the team at ease with the entire process and level of work involved. Twice in fact. During the HCM implementation, department turnover occurred at ONE Health Ohio. With these management changes, set-up needs and expectations changed too. The constant in this whole transition of platform and people? Ascend's Client-Side Services. There was no hesitation in re-engaging Ascend for a second implementation. This was both a testament to the level of trust established during the first implementation, and to the reliability and expertise Ascend's Client-Side team provides throughout a project lifecycle. --- # Ascend's UKG Premier Services Continuously Supports Rapidly Growing Business URL: https://www.ascendps.com/stories/ukg-premier-services-continuously-supports/ # Ascend's UKG Premier Services Continuously Supports Rapidly Growing Business Consistency is Key in Helping Patriot Growth Insurance Services Grow and Adapt To Fast-Paced HR Needs. HR Operations Manager Amanda Ofcharsky describes how Client-Side and UKG Premier Services continuously supports Patriot with unique needs in a fast-moving environment. Patriot Growth Insurance Services chose UKG when their previous HR system could not keep up with the level of autonomy their agencies were allowed. With Ascend (formerly HRMS) as their Client-Side implementation partner, Patriot was able to address the unique needs and challenges of their business while putting staff at ease throughout the process. As acquisitions grew and new demands occurred, Patriot moved to Premier Services for a monthly subscription of consulting hours. Premier Services provides them with a time and talent resource, familiar with their challenges and environment, well-versed in best practices and technical aspects of UKG, that continues to address their unique needs. About Patriot Growth Insurance Services: Founded in 2019, Patriot Growth Insurance Services is a nationally recognized insurance brokerage firm known for its vigorous mergers and acquisitions activity. The fast-paced nature of their growth and acquisitions environment requires an HR system and support partner that can keep pace with constant change. --- # Sagora Senior Living Partners with Ascend for Ongoing UKG Assistance to Amplify Application Utilization URL: https://www.ascendps.com/stories/ongoing-ukg-assistance/ # Sagora Senior Living Partners with Ascend for Ongoing UKG Assistance to Amplify Application Utilization UKG Premier Services identified opportunities for optimization, assessed areas for improvement and enriched Sagora's HCM project team effectiveness. Stacy Dannemiller, Payroll Specialist, talks about Ascend's Premier Services that provided life-changing, ongoing UKG assistance to their senior housing organization. Sagora Senior Living realized after implementing UKG that they were not using the system to its full potential. They partnered with Ascend (formerly HRMS) to identify opportunities for optimization and assess areas for improvement. Ascend's invaluable UKG system guidance and expertise proved to be instrumental in helping the Sagora Senior Living's HCM team correct long-standing system errors and take advantage of unconfigured system capabilities. Now, with ongoing UKG assistance through Premier Services, Sagora has the consistent and responsive presence of an Ascend consultant who keeps the senior housing organization on the roadmap to UKG success, secures prosperous project outcomes and consistently delivers on the promise of what their UKG investment can deliver. The named-consultant model means Sagora works with someone who understands their unique environment, reducing onboarding time and accelerating the resolution of issues as they arise. --- # Ascend Premier Services are a Sure Thing for Trusted and Reliable UKG Post Go-Live Results URL: https://www.ascendps.com/stories/ukg-post-go-live-results/ # Ascend Premier Services are a Sure Thing for Trusted and Reliable UKG Post Go-Live Results Premier resort and casino destination does not leave entertainment to chance, and they will not leave their HCM system to chance either. Key members of Gila River Resorts and Casino's HR group explain how Ascend delivers phenomenal UKG Post Go-Live Results and adds value in helping the team roll out additional HCM functionality, spot trends and address challenges in a quickly moving environment. After the initial launch of UKG, Gila River wanted to continue implementing UKG modules, including performance management, learning and development, recruitment, and onboarding. After speaking with several Ascend (formerly HRMS) clients, the HR group decided to bring in Ascend for added expertise via Premier Post Go-Live services. As a trusted resource, Ascend has helped with expanding Gila's UKG functionality, troubleshooting errors and resolving a variety of system issues. Ascend's responsive customer service and expertise is very appreciated by the Gila River internal UKG team. With continuing system support and development needs, Premier Services remains an important part of how Gila River maintains and advances their UKG platform investment over the long term. --- # Ascend Blog URL: https://www.ascendps.com/resources/blog/ # The Ascend Blog Ascend's blog library covers UKG platform guidance, HCM industry topics, implementation best practices, and thought leadership from Ascend's team of certified UKG consultants and executives. ## Blog Categories - HCM and Payroll Systems - HCM and Payroll Services - Implementation Services - Post-Go-Live - Premier Services - Managed Payroll - UKG WFM - UKG Ready - Training Services - Human Resources - Company News ## Featured Topics Articles cover subjects including: - Types of HRIS, HRMS, and HCM systems and how to differentiate between them - Reasons businesses transition away from PEO models - UKG payroll reporting and analytics capabilities - Maximizing ROI with UKG Pro - HRIS pricing and subscription model comparisons - Key factors for successful HCM implementation - The value of exclusive HCM implementation partnerships - Why companies choose Ascend for UKG implementations - UKG system optimization and post-live best practices --- # Types of HR Systems: HRIS vs. HRMS vs. HCM URL: https://www.ascendps.com/resources/blog/types-of-hris-systems/ # Types of HR Systems: HRIS vs. HRMS vs. HCM When researching new HR, payroll, time, and talent management technology, many find the acronyms confusing. HRIS, HRMS, and HCM have befuddled many in the industry for years as vendors, marketing professionals, and analysts seem to interchange the use of these terms. Acronyms that come to mind include HRM (Human Resource Management), TMS (Talent Management System), ATS (Applicant Tracking System), LMS (Learning Management System), TLM (Time and Labor Management) and WFM (Workforce Management). The three most common acronyms for types of HRIS systems: - HRIS (Human Resource Information System) - HRMS (Human Resource Management System) - HCM (Human Capital Management) ## Definitions **HRIS** software is designed to manage people, policies, and procedures. The majority of vendors pitching HRIS cater to businesses that employ U.S. or Canadian citizens only. The number of vendors offering an HRIS-only platform has significantly declined since 2010 as a result of the Affordable Care Act. **HRMS** software includes each element of an HRIS but adds Talent Management, more progressive people management functionality, and global capabilities. **HCM** systems offer a much more comprehensive and insightful approach to workforce management. HCM systems focus on end-to-end capabilities with foundational components such as an employee's main profile, skills, competencies, job description and classifications, positions and budgeting. ## Cost Considerations Among Types of HR Systems **Operational HR**: These systems primarily focus on basic employee data management. **Strategic HR**: Given the complex nature of strategic HRIS, data security and compliance become even more critical. These systems often incorporate robust security protocols, including encryption and user access controls. **Tactical HR**: Tactical systems handle decision-making related to recruitment, allocation, training, and development. ## Integration Capabilities By using one system of record for all HR, payroll, time, attendance, and benefits information, organizations put themselves in a much better position to comply with ACA's tracking and reporting obligations. ## Future Trends - Artificial Intelligence (AI) and Machine Learning - Blockchain Technology - Employee Experience (EX) Platforms - Remote Work and Hybrid Workforce Tools - Data Privacy and Compliance Solutions - Skills and Competency Management - Continuous Learning and Development - Diversity, Equity, and Inclusion (DEI) Analytics ## Vendor Selection Tips For HR Systems: Focus on ease of use, integration capabilities, and compliance features. For HRMS: Consider scalability, talent management depth, and reporting capabilities. For HCM: Evaluate global capabilities, analytics sophistication, and total cost of ownership. ## Implementation Challenges - Data Migration and Clean-Up - Resistance to Change - Integration Complexities - Customization and Configuration - Ongoing Maintenance and Updates - User Training - Budget Management --- # Top Reasons Businesses Leave Their PEO URL: https://www.ascendps.com/resources/blog/reasons-to-leave-peo/ # Top Reasons Businesses Leave Their PEO Is the convenience of paying your PEO really worth it? A PEO (Professional Employer Organization) is an employee leasing organization working with small and medium-sized businesses to assist with managing payroll, payroll-related taxes, certain human resource functions, access to benefits and other employer-related functions. ## The Primary Reasons Businesses Leave Their PEO ### Cost By far, the biggest downside to using a PEO is the higher costs per employee and eventually the exorbitant costs spent over time. Typically, firms with more than a few hundred employees should be taking a hard look and really comparing the costs and services of their current PEO against a combined approach of employing internal HR/Payroll professionals, a cloud-based technology partner and a full-service benefit and insurance broker. ### Technology Limitations PEOs generally offer an intuitive application platform, especially in the areas of mobile capabilities and employee self-service. Unfortunately, the software is very much an out-of-the-box, one-size-fits-all system typically designed for smaller organizations. In the HR technology marketplace today, there are numerous applications offering greater depth, breadth and flexibility with people management functionality. HRMS/HCM solutions add notable enhancements over a PEO's platform including: - Digital I-9 processing - ACA management - Federal compliance reporting - Benefits administration - Tax specialist support - Benefits open enrollment specialist ### PEPM Cost Comparison Mid-market HRMS/HCM technology solution suites subscription cost will range between $20-$28 PEPM. Example for 300 employees at $26 PEPM: Monthly cost = $7,800. Annual Subscription Fee = $93,600. One-Time Implementation and Training Costs = $48,000. Total 1st Year Investment = $141,600. ### Lack of Control Using a PEO means ceding control of important business functions to a third party. As businesses grow and mature, the desire to bring these functions in-house grows as well. ### Data Ownership and Portability When a business decides to leave its PEO, the process of extracting and transitioning employee data can be complex and challenging. --- # Voice of the Customer URL: https://www.ascendps.com/resources/blog/voice-of-the-customer/ # Voice of the Customer The voice of the customer and independent third-party validation of client satisfaction is central to how Ascend measures and communicates service quality. ## What the Voice of the Customer Means at Ascend Ascend's metric for customer success is whether clients are willing to: - Provide testimonials - Refer other organizations to Ascend - Share their experiences publicly - Post commentary on third-party review platforms ## Third-Party Review Platforms Ascend actively participates in and encourages clients to share their experiences on independent platforms, including: - Raven Intelligence: A third-party platform that evaluates systems integrators and implementation partners based on verified client reviews. Raven Intel is considered a primary validator of Ascend's service quality in the UKG ecosystem. - G2: Software and services review platform. - Glassdoor: Employee and company reviews. ## Raven Intelligence Performance Data In Q2 2025, Ascend received 41 new reviews on Raven Intelligence, well ahead of the next closest UKG partner. Their partner NPS (Net Promoter Score) held at 9.7 out of 10. 98% of reviewed customers said they are likely to hire Ascend again. Common themes in client feedback include: - Professional, personable, and very competent service - Strong knowledge of UKG systems - with some clients noting Ascend consultants knew more than internal UKG representatives - Reliable support and responsiveness - Ascend acting as a stabilizing factor during implementation challenges ## Why Independent Reviews Matter In an industry where vendors often self-report satisfaction metrics, independent third-party reviews provide an unbiased picture of the actual client experience. Ascend's consistent performance on platforms like Raven Intelligence provides prospective clients with trustworthy data points when evaluating implementation partners. --- # Understanding UKG Payroll Reporting and Analytics URL: https://www.ascendps.com/resources/blog/ukg-payroll-reporting-and-analytics/ # Understanding UKG Payroll Reporting and Analytics Imagine trying to manage payroll without a clear view of the numbers - processing delays, compliance risks, and unexpected costs can pile up fast. Without reliable reporting and analytics, payroll inevitably feels like guesswork, leaving organizations reactive instead of proactive. That is where Ascend comes in. With deep expertise in UKG payroll and a track record of delivering accurate managed payroll services, we empower organizations to transform raw payroll data into actionable insights. ## The Importance of UKG Payroll Reporting and Analytics In payroll management, visibility and accuracy are everything. UKG payroll reporting offers a comprehensive suite of tools that enable organizations to stay on top of their data. Key reports available in UKG include: - Payroll Summaries: Provide an at-a-glance view of total payroll costs, helping finance and HR teams monitor spending and spot irregularities. - Tax Reports: Ensure compliance with local, state, and federal tax regulations while simplifying audits and end-of-year reporting. - Employee Compensation Reports: Offer insights into compensation trends, allowing organizations to track salary structures, bonuses, and benefits across the workforce. ## Ascend's Approach to UKG Payroll Reporting Our team of certified consultants works closely with clients to design and implement tailored dashboards and reports. Whether building a custom tax compliance report or developing a real-time payroll cost dashboard, we ensure that every solution delivers the insights needed to make informed decisions. Ascend's collaborative approach means clients are never left guessing. We guide them through the reporting process, offering best practices and continuous support. From identifying key metrics to automating recurring reports, we simplify the complexity of payroll data. ## Advanced Analytics Once the basics of payroll reporting are in place, advanced analytics can take decision-making to the next level. Advanced analytics techniques include predictive modeling and benchmarking, enabling businesses to transform payroll from a back-office function into a strategic asset. --- # Maximizing ROI with UKG Pro: Employee Benefits URL: https://www.ascendps.com/resources/blog/maximizing-roi-with-ukg-pro-employee-benefits/ # Maximizing ROI with UKG Pro: Employee Benefits UKG Pro's employee benefits functionality is one of the most powerful tools organizations have for attracting, retaining, and engaging their workforce. However, many organizations implement benefits administration but leave significant value on the table by not fully leveraging UKG Pro's capabilities in this area. ## Key Benefits Capabilities in UKG Pro ### Benefits Administration Automation UKG Pro automates key benefits administration tasks including: - Open enrollment workflows - Life event processing - Carrier connectivity and EDI feeds - ACA compliance tracking and reporting - COBRA administration support - Benefits billing reconciliation ### Employee Self-Service UKG Pro's employee self-service portal allows employees to: - View and manage their own benefits elections - Access benefit plan information and summary plan descriptions - Make changes during qualifying life events - Review total compensation statements ### Reporting and Analytics UKG Pro provides robust benefits reporting capabilities that enable HR leaders to: - Track enrollment rates by plan and population - Monitor benefits costs versus budget - Identify trends in benefit utilization - Support ACA reporting requirements ## How Ascend Helps Organizations Maximize Benefits ROI Ascend's certified consultants have deep expertise in UKG Pro benefits configuration and can help organizations: - Design benefits plan configurations that reflect your actual plan designs - Implement automated workflows that reduce manual HR intervention - Build custom reports that give leadership visibility into benefits costs and trends - Train HR staff to manage benefits efficiently in UKG Pro - Optimize open enrollment processes to improve employee experience and data accuracy --- # HRIS and Payroll Pricing Subscription Models URL: https://www.ascendps.com/resources/blog/hris-payroll-pricing-subscription-models/ # HRIS and Payroll Pricing Subscription Models - the Difference Between PEPM and PEPP Most vendors utilize either a PEPM (per employee per month) or PEPP (per employee per payroll) HRIS and payroll pricing subscription model. ## PEPM - Per Employee Per Month PEPM is a payment method in which the fees associated with a HRIS and payroll subscription is based on the number of compensated employees during a monthly period. Regardless of employees being paid weekly, bi-weekly, or semi-monthly, the price is a fixed per employee per month amount. Example: 250 employees compensated weekly and 250 compensated bi-weekly. There is simply one fee of $20 PEPM. Monthly cost = 500 employees x $20 = $10,000. Annual cost = $120,000. In Ascend's experience, HRIS and payroll vendors PEPM fees range from $16 to $40 PEPM with an average price of $24 PEPM for a fully loaded system. The PEPM HCM subscription model is the most common based on the listing of 16 HRIS and Payroll vendors in Ascend's HRIS and Payroll Vendor Comparison Report. PEPM is highly attractive for customers that: - Like predictability of a flat monthly fee and no additional costs - Have multiple payroll frequencies (weekly, bi-weekly, semi-monthly and monthly) - Have a large hourly workforce that is compensated on a weekly basis ## PEPP - Per Employee Per Payroll PEPP is an HCM payment method in which the fees associated with the subscription are based on the number of compensated employees per payroll. HRIS and payroll vendors PEPP base fees range from $7 to $12. The average weekly base fee is $170, while the average bi-weekly or semi-monthly base fee is higher at $240. ## How to Choose Between PEPM and PEPP Key questions to ask: - What is the frequency of your payrolls? - How many employees are in each payroll group? - Do you prefer predictable flat-rate pricing or usage-based pricing? - What is your anticipated workforce growth? --- # Strategic Implementation: Maximizing ROI with UKG Pro URL: https://www.ascendps.com/resources/blog/strategic-implementation-maximizing-roi-with-ukg-pro/ # Strategic Implementation: Maximizing ROI with UKG Pro Successful UKG Pro implementations begin and end with data-driven decision making. UKG's robust analytics and reporting capabilities, powered by next-generation AI and machine learning (ML) technologies, provide valuable insights to optimize your workforce management strategies. The key to maximizing ROI lies in capturing, storing, and analyzing historical data. By tracking key metrics and performance trends over time during your UKG Pro implementation, you can measure progress and ensure you are on the right track. ## Key Strategies for Maximizing UKG Pro ROI ### Data-Driven Decision Making Many businesses are already unlocking significant value from UKG Pro's analytics: - Customizable Dashboards: Create personalized dashboards to track and report on the metrics most relevant to your organization's goals. - Predictive Analytics: UKG Pro enables a shift from reactive to proactive management with predictive analytics tools that monitor key metrics such as employee retention and pay equity. ### Time and Attendance Management One key strategy for maximizing ROI with UKG Pro lies in its robust time and attendance management features. Poor time tracking can lead to inaccurate payroll processing, lost productivity, and employee dissatisfaction. A recent study found that 67% of employees feel they waste time on unproductive tasks. UKG Pro tackles these challenges with AI-powered data analysis. ### Employee Scheduling The UKG Pro Suite goes beyond basic calendar tools by allowing you to create custom schedules that balance business needs with employee preferences. Features include self-scheduling or shift bidding options. ### Employee Engagement Studies consistently show that the majority of employees are either unengaged or actively disengaged, resulting in an estimated $8.9 trillion loss in global GDP annually. UKG Pro provides tools to monitor engagement signals and take proactive steps. ## Ascend's Role in UKG Pro ROI Maximization Ascend helps organizations build on UKG Pro's capabilities through: - Strategic implementation planning that prioritizes high-ROI configurations - Post-live optimization to ensure organizations are using the features they paid for - Custom reporting and analytics development - Training programs that drive adoption across all user groups - Ongoing Premier Services support to continuously improve system performance --- # Prepare for Your HCM Implementation URL: https://www.ascendps.com/resources/blog/prepare-for-your-hcm-implementation/ # Prepare for Your HCM Implementation Preparing for an HCM implementation is one of the most important investments of time and effort an organization can make before a project begins. Proper preparation significantly increases the likelihood of a successful deployment and reduces cost overruns, timeline delays, and post-go-live issues. ## Key Preparation Steps Before Your HCM Implementation ### Define Clear Objectives Before engaging with any implementation partner, your organization should have a clear understanding of: - What business problems you are trying to solve - Which processes are broken or inefficient today - What success looks like 12-24 months after go-live - Which stakeholders need to be involved and at what level ### Assemble the Right Internal Team A successful HCM implementation requires dedicated internal resources. Key roles include: - Executive Sponsor: Provides high-level support, removes organizational hurdles, and ensures the project stays aligned with business goals. - Project Manager or Lead: A dedicated internal person who facilitates communication, manages decisions, and keeps the project on track. - Functional Leads: Representatives from HR, payroll, IT, and impacted business units who own their respective configuration areas. ### Conduct a Data Audit Data quality is one of the most common causes of implementation delays. Before your project begins: - Audit your existing employee data for completeness and accuracy - Identify data that will need to be converted and migrated - Clean up legacy data issues before they migrate into the new system - Document your data definitions and standards ### Document Current Business Processes Before your implementation partner can configure UKG to your requirements, you need to understand and document how your organization currently operates: - Which processes will change with the new system? - Which processes should stay the same? - What workarounds or manual processes exist today that the new system should eliminate? ### Set Realistic Timelines HCM implementations take time. For UKG Pro, typical timelines range from 24 weeks for standard configurations to longer for complex, multi-module deployments. Setting unrealistic timelines is one of the leading causes of compromised implementations. ### Plan for Change Management Technology implementations succeed or fail based on adoption. A change management plan should be developed before the project begins, addressing: - How you will communicate the change to employees - What training will be required and when - How you will measure and drive adoption post-go-live --- # Key Factors for Successfully Implementing an HRIS URL: https://www.ascendps.com/resources/blog/key-factors-for-successfully-implementing-an-hris/ # Key Factors for Successfully Implementing an HRIS This list of best practices and key factors for successfully implementing an HRIS has proven to assist with delivering a positive outcome. It is targeted at mid-market businesses with a workforce of 100 to 2,500 employees. This list is a combination of lessons learned from being directly involved in hundreds of HR technology implementations and extensive experience with both cloud and on-premise HR software deployments. ## Key Factors for Successfully Implementing an HRIS ### Executive Sponsorship and Governance It is critical that an executive sponsor be identified and have regular involvement in a HRIS project. This includes consistent attendance for status meetings and project milestones, discussions about future business processes, workflows, dashboards and metrics. Having the executive sponsor consume and digest this information directly will significantly increase the likelihood of a successful project outcome. ### Dedicated Point of Contact Designating a dedicated, accountable, single POC with HR domain and/or technical experience will streamline communication, increase accountability, and provide better management of the client's resources. Having too many chefs in the kitchen, with too many strategies and approaches, will ensure a bad meal and eventually an overall bad dining experience. Appointing an organized and motivated POC is essential to the success of any HRIS implementation. ### Proven Implementation Methodology A proven implementation methodology that consistently delivers successful projects is a characteristic of an experienced implementation firm. ### Realistic Timeline and Budget Misaligned expectations around timeline and budget are among the most common causes of implementation failure. Understand the full scope of what you are implementing, get a detailed statement of work, and build in contingency time and budget. ### Data Readiness Data quality is non-negotiable. Your new system will only be as good as the data you put into it. Conduct a data audit before the project begins, clean up existing records, and establish data standards that will carry forward into the new system. ### Change Management Perhaps the single most underinvested area in HCM implementations. Change management encompasses how you communicate the change, prepare your team, train end-users, and drive adoption post-go-live. ### Strong Partnership with Your Implementation Vendor Select an implementation partner who is genuinely invested in your success, not just in closing the project. --- # The Value of Being an Exclusive HCM Implementation Partner vs. Supporting Multiple Platforms URL: https://www.ascendps.com/resources/blog/exclusive-hcm-implementation-partner/ # The Value of Being an Exclusive HCM Implementation Partner vs. Supporting Multiple Platforms How the Master of One Elevates the Client Experience For thirteen years, our company believed that supporting multiple HCM platforms was the best approach to provide value to our clients. However, the challenges of dividing our time and attention among several vendors made us realize the immense value of being an exclusive HCM partner. In 2016, we made a strategic shift and focused our efforts entirely on a single HCM platform. ## Benefits of Being an Exclusive HCM Implementation Partner ### Deeper Product Expertise By focusing solely on one HCM platform, our consultants were able to dedicate their time and effort to product training and earning certifications. This exclusive focus resulted in a significant increase in their expertise and depth of product knowledge. As a result, our consultants can now provide specific platform guidance, share best practices, and offer valuable insights to our clients. ### Deep Understanding of Platform Intricacies Being an exclusive HCM implementation partner allows us to develop a deep understanding of the platform and its intricacies. This knowledge enables us to provide our clients with the latest updates and features, ensuring they stay ahead of the curve. ### Streamlined Operations Shifting focus to a single HCM platform eliminated the need for constant vendor meetings, attending multiple conferences, and managing various product updates. This streamlining of operations allowed us to invest more time and resources into deepening our expertise. ### Stronger Vendor Relationship Exclusive focus on a single platform builds a deeper, more trusting relationship with that vendor's sales and support teams. In Ascend's case, approximately 95% of business comes from UKG sales referrals - a direct result of the trust built through years of exclusive focus and consistent delivery. ### Client Experience Impact When clients work with an exclusive platform partner, they benefit from: - Consultants who know the platform deeply from years of sole focus - Best practices drawn from hundreds of similar implementations - A partner who speaks the same language as the software vendor - Faster issue resolution because there is no divided attention --- # 7 Reasons Companies Choose Ascend for UKG Pro, UKG WFM, and UKG Ready Implementations URL: https://www.ascendps.com/resources/blog/7-reasons-companies-choose-ascend-for-ukg-pro-ukg-wfm-and-ukg-ready-implementations/ # 7 Reasons Companies Choose Ascend for UKG Pro, UKG WFM, and UKG Ready Implementations ## 1. Exclusive UKG Focus Ascend is exclusively dedicated to UKG. Unlike generalist HCM consultancies that divide their attention across multiple platforms, Ascend's entire team is trained, certified, and experienced solely on UKG Pro, UKG Workforce Management, and UKG Ready. This singular focus translates directly into deeper expertise, faster implementation timelines, and better outcomes for clients. ## 2. UKG Sales Referral Network Approximately 95% of Ascend's business comes through direct referrals from UKG's own sales organization. This level of trust is earned over years of consistent, reliable delivery. When UKG sales representatives recommend Ascend, it is because they know Ascend will protect the relationship they have built with that client. ## 3. Depth of Certified Expertise With over 130 certified UKG consultants and a portfolio of more than 300 active projects, Ascend brings deep functional and technical expertise to every engagement. Clients have noted that Ascend consultants often know UKG systems more deeply than internal UKG support teams. ## 4. Named Consultant Model Ascend does not route clients through anonymous support queues or offshore teams. Clients work with a named, North America-based consultant who builds familiarity with their specific environment, processes, and goals. This relationship continuity is particularly valuable in Premier Services engagements. ## 5. Leadership Involvement Ascend's co-founders and owners, Lou Sylaj (CEO) and Mike Maiorino (President and COO), are actively involved in day-to-day operations. They inspect service quality, maintain client relationships, and are personally accountable for Ascend's delivery standards. ## 6. Speed with a High Degree of Knowledge Ascend's defining brand attributes are speed and expertise. Fast deployment timelines, fast response times, and fast problem resolution - all delivered by consultants with deep platform knowledge. This combination directly reduces the time clients spend in transition and accelerates their return on investment. ## 7. Proven Track Record and Client Advocacy Ascend's client satisfaction is independently verified through platforms like Raven Intelligence, where the company earned a 9.7/10 NPS score in Q2 2025 with 98% of clients indicating they would hire Ascend again. --- # Reports and Guides Hub URL: https://www.ascendps.com/reports-and-guides/ # Payroll and HCM/HRIS Comparison Reports and Guides Our Payroll and HCM/HRIS Comparison Reports and Guides provide organizations with resources for evaluating HCM solutions. ## Available Resources ### HRIS and Payroll Vendor Comparison Report The focus of our HRIS and Payroll Vendor Comparison Report is to provide HR, payroll and IT professionals with a side-by-side comparison of features and functionality for leading vendor solutions. This report covers multiple HCM and payroll platforms and is updated regularly to reflect current market conditions. ### HRIS and Payroll Planning Guide The intent of the HRIS and Payroll Planning Guide is to help your organization begin the process of narrowing the search for HRIS and Payroll vendors to ensure their software solutions meet your project requirements. ## What Our Clients Say "Ascend was by our side the entire time. They were there to support us, answer all our questions quickly and kept us on track to meet our deadlines. Ascend helped us implement new software at a busy time, and they reminded us of all the items we may have overlooked. Their support was impeccable!" "Our Ascend consultant has been great and without her help we would not be able to get through the implementation." "Our Ascend consultant is doing a FANTASTIC job. We appreciate his insights, his willingness to jump in and help problem solve, pulse check and provide best practice ideas." "Our Ascend consultant was wonderful to work with. Her expertise with the UKG system was very valuable as we progressed through the system set-up. --- # HCM Vendor Comparison Report URL: https://www.ascendps.com/reports-or-guides/vendor-comparison-report/ # HCM Vendor Comparison Report ## HRIS and Payroll Vendor Comparison Report Designed to assist organizations in their quest for the ideal HCM solution, this report provides detailed side-by-side comparisons across various key metrics. Focusing on a range of crucial aspects, including features, functionality, delivery models, customer support, technology, and investment costs. ## What the Report Covers From general capabilities such as payroll and time management to more specialized functions like recruiting and applicant tracking, candidate self-service, compensation and salary planning, succession management, and security features. ## Evaluation Criteria The criteria Ascend uses for the vendor comparison report is divided into four primary categories: ### Vendor Reputation and Support - Market reputation, key customer metrics, and reviews - Implementation and training support - Customer support quality and availability (24x7, chat, emergency, knowledge base, instructor-led or video training, user conferences, community portal, etc.) - Financial stability, longevity in business, and outlook ### Software Functionality - Core HCM functionalities: payroll, recruiting, benefits administration, time and attendance - Advanced capabilities: compensation planning, succession management, analytics - Mobile and self-service capabilities - Integration and interoperability ### Business Needs Alignment - Organization size and complexity fit - Industry-specific requirements - Deployment model - Configuration flexibility ### Additional Factors - Total cost of ownership - Implementation timeline expectations - Vendor roadmap and innovation investment ## About This Report This report leverages Ascend's extensive experience deploying HR technology for thousands of mid-size and enterprise businesses. We have carefully curated the leading solutions based on real-world customer deployments. The report is maintained by a team of seasoned consultants with hundreds of years of combined HR and payroll technology expertise. Published since 2011, this report is one of the most widely requested publications available to assist HR and payroll professionals with the evaluation of HRIS, HCM, and HRMS software solutions. --- # News and Events URL: https://www.ascendps.com/news-events/ # Ascend News and Events The Ascend News and Events page covers press releases, partnership announcements, award recognitions, and industry event participation. ## Recent News ### Ascend Captures 2025 Raven Intelligence Voice of the Customer Award Leading UKG Services Partner is Recognized for Consistency in High-Quality Delivery and Sustained Client Trust. Ascend, Inc. has received the 2025 Raven Intelligence Voice of the Customer Award. This recognition acknowledges consulting partners that demonstrate an exceptional commitment to client success. ### Fortune Best Workplaces in Consulting and Professional Services - No. 13 (2025) Great Place To Work and Fortune magazine have once again selected Ascend, Inc. for the 2025 Fortune Best Workplaces in Consulting and Professional Services List. This is Ascend's fifth time being named to this prestigious list. ### Fortune Best Small Workplaces - Ranked No. 9 (2025) Ascend Ranks Among the Best in the United States at No. 9 on the List. ### Colorado Top Workplace - Third Consecutive Year (2025) Ascend recognized as a Colorado Top Workplace for the third year in a row. ### Inc. 5000 - No. 866 (2025) Ascend named to the Inc. 5000 list of America's fastest-growing private companies for the second consecutive year, moving up over 700 spots from No. 1575 to No. 866. ### UKG GTM Kickoff 2025 Ascend participated in UKG's Go-to-Market Kickoff, connecting with UKG teams and showcasing how they help customers elevate their UKG experience. ### UKG Aspire 2025 Ascend is a proud sponsor and exhibitor at UKG Aspire, the annual UKG customer conference. ### NNAHRA Annual Conference Ascend is a proud sponsor and exhibitor at the National Native American Human Resources Association (NNAHRA) annual conference. --- # UKG GTM Kickoff 2025 URL: https://www.ascendps.com/news/ukg-gtm-kickoff-2025/ # UKG GTM Kickoff 2025 Helping Customers Have a Wickedly Good Experience, Together Ascend is excited to be at UKG's Go-to-Market Kickoff, connecting with UKG teams and showcasing how we help customers elevate their UKG experience. Our goal is to empower organizations to fully leverage their UKG investment by providing strategic guidance and services across the UKG Pro, UKG Ready, and UKG WFM platforms. In collaboratively partnering with our clients and with UKG, we deliver truly customized and successful outcomes. The UKG GTM Kickoff brings together UKG's sales, presales, and partner teams to align on strategy and celebrate achievements from the prior year. Ascend's participation in this event reflects the strength of the working relationship between Ascend's consultants and UKG's sales organization - a relationship that drives the vast majority of Ascend's new client engagements through direct UKG referrals. --- # Ascend Captures 2025 Raven Intelligence Voice of Customer Award URL: https://www.ascendps.com/news/ascend-captures-2025-raven-intelligence-voice-of-customer-award-for-exceptional-client-success-and-expertise-at-scale/ # Ascend Captures 2025 Raven Intelligence Voice of Customer Award for Exceptional Client Success and Expertise at Scale Leading UKG Services Partner is Recognized for Consistency in High-Quality Delivery and Sustained Client Trust Ascend, Inc., a leading UKG services partner, has received the 2025 Raven Intelligence Voice of the Customer Award. This prestigious recognition acknowledges consulting partners that demonstrate an exceptional commitment to client success by delivering top-notch experiences. ## About Raven Intelligence Raven Intelligence is an independent platform that provides verified client reviews for enterprise software implementation partners. The platform enables software customers to share their experiences, find partners, and make better-informed decisions using real feedback. ## Ascend's Q2 2025 Performance on Raven Intelligence - 41 new client reviews in Q2 2025, well ahead of the next closest UKG partner - Partner NPS (Net Promoter Score) of 9.7 out of 10 - 98% of reviewed customers said they are likely to hire Ascend again - Consistent praise for strong knowledge of UKG systems - Some clients noted that Ascend consultants knew more than internal UKG representatives Common themes in client feedback include: - Professional, personable, and very competent service - Reliable support and responsiveness - Ascend acting as a stabilizing factor during implementation challenges - Approachability and willingness to help ## Recognition Significance This award validates Ascend's philosophy that the true measure of client satisfaction is whether clients become active advocates - willing to post public commentary, provide testimonials, and refer other organizations to Ascend. --- # HRMS Solutions and ATS Management Consulting Combine to Form Ascend URL: https://www.ascendps.com/news/hrms-solutions-and-ats-management-consulting-combine-to-form-ascend/ # HRMS Solutions and ATS Management Consulting Combine to Form Ascend HRMS Solutions (HRMS) and ATS Management Consulting (ATS) are proud to announce their strategic merger, establishing the newly formed Ascend, Inc. This unification brings together more than 110 certified consultants and management of over 300 active projects to create one of the largest exclusive UKG services partners in North America. "By combining our strengths, we can now offer all-inclusive award-winning services across the entire UKG Pro suite for mid-market and enterprise organizations," said Lou Sylaj, CEO of Ascend. "We will provide a dependably exceptional experience for UKG customers wherever they are in their use, whether they are transitioning to the platform or already live and looking to make the most of its capabilities." "By uniting under Ascend, we now have an even larger pool of talent, expertise, and project management resources to provide outstanding service to even more UKG prospects and customers," said Mike Maiorino, COO and President of Ascend. "Ascend's deeper practical, functional, and technical expertise will expand future services to offer greater value." ## About HRMS Solutions HRMS Solutions was an elite UKG partner dedicated to enhancing the customer experience. Its focus on premier service, experience, and expertise ensured a smooth implementation for businesses that were transitioning to or currently leveraging the UKG platform. HRMS Solutions offered trusted guidance and responsive support in navigating the complexities of HR technology. ## About ATS Management Consulting ATS Management Consulting was an exclusively UKG partner and a recognized leader in full-suite implementations of the Workforce and Human Capital Management components of UKG solutions, with client-side delivery, post-live premiere support services, and managed payroll and HRIS. ATS was certified across all UKG Pro and UKG Pro WFM products, processes, and internal procedures. ## Shared Culture In addition to shared services delivery philosophies, HRMS and ATS shared people-centric cultures that prioritize employee well-being over profits to attract and retain top talent. They had been recognized by Great Place To Work and Top Workplaces-Denver for several consecutive years. Going forward, Ascend continues to emphasize employee empowerment by fostering a culture of ownership and maintaining a customer-centric approach. --- # Contact Ascend URL: https://www.ascendps.com/contact-us/ # Contact Ascend Premier UKG Implementation Services ## Get in Touch Ascend is available to discuss your UKG implementation, post-live support, managed payroll, training, or any other UKG service needs. Phone: 800-726-7051 Email: sales@ascendps.com Website: https://www.ascendps.com Headquarters: 941 Grant Place, Boulder, Colorado 80302, US ## Services Available for Inquiry - UKG Launch Implementation - UKG Client-Side Services - UKG Post-Live Support - UKG Premier Services (subscription-based post-live support) - UKG Managed Payroll - UKG Training Services - UKG BI Reporting and Analytics - UKG Health Assessments - UKG Strategic Services - HCM Vendor Evaluation and Advisory ## About Ascend Ascend, Inc. is one of the largest premier exclusive UKG partners in North America. In combining the expertise of over 130 certified consultants and a portfolio of 300+ active projects, Ascend is the trusted go-to expert for all UKG implementation service needs. Ascend offers comprehensive services across the entire UKG Pro, WFM and Ready solutions. With a focus on personalized service and deep product expertise, Ascend empowers both midmarket and enterprise businesses to fully leverage their UKG investment. ---